Welcome to Flowmotion Support & Maintenance Solutions:
At Flowmotion, we understand that the success of your ServiceNow implementation extends beyond the initial build. Our Support & Maintenance services are designed to ensure the ongoing health, performance, and evolution of your ServiceNow ecosystem.
Complete Support Package
From the initial instance health check to ongoing maintenance, our support services provide a complete package to keep your ServiceNow environment running smoothly.
Comprehensive System Maintenance
Our team takes on the responsibility of maintaining the entire system or specific modules, providing a full end-to-end service based on pre-agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Expertise in Evolving ServiceNow
ServiceNow is a dynamic platform, constantly evolving to meet the changing needs of businesses. Our team combines expertise with scalability and platform best practices. We stay updated on the latest developments in both ServiceNow internal products and selected third-party integrations, such as Microsoft Teams.
Regular Instance Health Checks
To ensure the optimal performance of your ServiceNow instance, we conduct regular health checks, addressing any potential issues proactively.
Product/Module Agnostic Support
Unlike other third-party suppliers who specialize in single products, we take pride in supporting ServiceNow as a platform. Our approach allows us to cater to your specific needs, offering versatile and adaptable support.
Product/Module Agnostic Support
Unlike other third-party suppliers who specialize in single products, we take pride in supporting ServiceNow as a platform. Our approach allows us to cater to your specific needs, offering versatile and adaptable support.
Quick Incident Resolution
Our dedicated resources enable us to achieve quicker incident resolution times compared to in-house teams, providing efficient and reliable support.
Single Point of Contact and Complete Platform Utilization
Enjoy the convenience of a single point of contact for all your support needs. We leverage the full potential of the ServiceNow platform to maximize its benefits for your organization.
Seamless Upgrades and Value Addition
We ensure that every upgrade is not only seamless but also adds significant value to your business operations.
Collaborative Support
Our team can work alongside your in-house teams, providing additional expertise. As an external provider, we offer training to enhance the understanding of the system, turning your team into more complete system administrators.
Total Support Service
Our range of support services includes incident and problem management, platform administration, upgrade and patching, ongoing support, integration and authentication support, and system compliance.
Knowledge Management
We prioritize the upkeep of documentation and collective knowledge, ensuring that our support services are efficient, transparent, and well-documented.
