// support & maintenance

Support & <Maintenance />

Support packages that cover a wide range of services to keep your ServiceNow environments healthy.

// instance health
const status = flowmotion.monitor({
  scope: ['platform', 'modules'],
  sla: true,
  kpis: true,
});

status.check()
  .resolve(incidents)
  .sustain();

// beyond go-live

Flowmotion Support & Maintenance Solutions

At Flowmotion, we understand that the success of your ServiceNow implementation extends beyond the initial build. Our Support & Maintenance services are designed to ensure the ongoing health, performance, and evolution of your ServiceNow ecosystem.

Healthy

proactive health checks keep your instance running smoothly

Performing

maintained to pre-agreed KPIs and SLAs, module by module

Evolving

every upgrade delivered seamlessly and adds real value

// the packages

Two ways we keep you running.

Package 01

Complete Support Package

From the initial instance health check to ongoing maintenance, our support services provide a complete package to keep your ServiceNow environment running smoothly.

Package 02

Comprehensive System Maintenance

Our team takes on the responsibility of maintaining the entire system or specific modules, providing a full end-to-end service based on pre-agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

// why our support

Platform expertise, on tap.

Expertise in Evolving ServiceNow

ServiceNow is a dynamic platform, constantly evolving to meet the changing needs of businesses. Our team combines expertise with scalability and platform best practices. We stay updated on the latest developments in both ServiceNow internal products and selected third-party integrations, such as Microsoft Teams.

Regular Instance Health Checks

To ensure the optimal performance of your ServiceNow instance, we conduct regular health checks, addressing any potential issues proactively.

Product/Module Agnostic Support

Unlike other third-party suppliers who specialise in single products, we take pride in supporting ServiceNow as a platform. Our approach allows us to cater to your specific needs, offering versatile and adaptable support.

// total support service

Everything in one service.

Our range of support services includes incident and problem management, platform administration, upgrade and patching, ongoing support, integration and authentication support, and system compliance.

Incident & problem management Platform administration Upgrade & patching Ongoing support Integration & authentication support System compliance

// what’s included

More than a help desk.

Quick Incident Resolution

Our dedicated resources enable us to achieve quicker incident resolution times compared to in-house teams, providing efficient and reliable support.

Single Point of Contact & Complete Platform Utilisation

Enjoy the convenience of a single point of contact for all your support needs. We leverage the full potential of the ServiceNow platform to maximise its benefits for your organisation.

Seamless Upgrades & Value Addition

We ensure that every upgrade is not only seamless but also adds significant value to your business operations.

Collaborative Support

Our team can work alongside your in-house teams, providing additional expertise. As an external provider, we offer training to enhance the understanding of the system, turning your team into more complete system administrators.

Knowledge Management

We prioritise the upkeep of documentation and collective knowledge, ensuring that our support services are efficient, transparent, and well-documented.

// keep it healthy

Let’s keep ServiceNow <running />

Tell us how your environment is set up and we’ll shape a support package around the health, performance and evolution of your platform.

Speak to us