Emergency Services Network (Home Office)
CSM with ITSM & GRC
- 12 bespoke applications
- Customer facing bespoke portal applications for 250 regional emergency service organisations
Foreign, Commonwealth & Development Office (FCDO)
ITSM
- Custom integration with third-party SAP PI for 5 ITSM processes
- Custom integration with Home Office
- Microsoft Teams integration with Virtual Agent
Police Digital Services (PDS)
ITSM & CSM
- Data Segregation
- Microsoft Sentinel integration
- System log external management
Defence Contractor (Client Sensitive)
ITSM & CSM
- Bespoke CSM processes
- ServiceNow Vault (Column level encryption)
- Multi-instance synchronisation
Multi-National IT Service Provider (Client Sensitive)
CSM
- Bespoke portal design
- Microsoft Partner Centre integration
- Salesforce integration
Large Educational Organisation (Client Sensitive)
ITSM
- Third-party CMDB import
- Service Operations Workspace
