Five signs your ServiceNow instance needs a health check

ServiceNow instances drift over time. These five signs suggest it’s worth a structured review.

1. Upgrades take longer each cycle.
2. Growing numbers of customisations no one owns.
3. Performance complaints without a clear cause.
4. Duplicated or conflicting business rules.
5. Reporting no one trusts.

A health check turns these symptoms into a prioritised, practical remediation plan.